Reference

How We Handle Your Account Data

Everything you hand us on ptk1971 — your mobile number, your bKash, Nagad or Rocket wallet reference, and the rounds you play — is listed on this page along with the reasons we hold it.

Wallet details spelled outCookie choices you controlOne privacy contact deskAsk for changes any time

See the Lobby Read FAQ

HANDLING AND RETENTION

Data, Cookies and Account Security

Data handling here follows one rule: we keep what a payment needs and drop the rest. That shapes how cookies are set, how long wallet references stay on file, and who inside the company can open an account record. You can ask us for a copy of what we hold, request a correction, or ask us to delete what no longer has to be retained — and we will explain in writing what we did.

What we collect

We hold your mobile number, wallet details for bKash, Nagad, Rocket or Upay, payment references and gameplay records. That is what a withdrawal check needs, and nothing beyond it is stored by default.

Cookies and sign-in

Two cookie types run here. Sign-in cookies keep your session alive; preference cookies remember your language and last wallet. Turn the second kind off in your browser and the lobby still works.

Account security

Your password and any one-time code stay with you. We never ask for a wallet PIN, and a request for one is not from us. Log out on shared phones before you hand the handset over.

Retention and removal

Records sit with us only while a payment query, an audit or a legal duty needs them. Ask for deletion and we clear what we are allowed to clear, then tell you what has to stay.

PRIVACY DESK

Talk to Our Privacy Desk

Privacy requests do not go through the general game-support queue — we route them to a separate desk that works with account records. Reach it from live chat on any lobby page, or by email using the address we answer on. Tell us your registered mobile number and what you need changed. The same thread is used until the request is closed, so nothing gets lost between channels.

What Our Privacy Policy Covers

ptk1971 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Where you live decides which rules apply to your data, so this policy is written to flex with them. If you play from Bangladesh, we handle your account records under the law that applies there; if you open us from another eligible region, that region's rules

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take over. Access depends on your local law, and we may have to decline or close an account where the two do not line up. Practically, we collect what a cashier needs to complete a payment: your registered mobile number, the wallet you send from, the
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amount, and the reference your bKash, Nagad or Rocket app generates. We do not ask for your wallet PIN, and nobody at ptk1971 will ever ask you for it over chat. Gameplay records — which slot round, which live table, which sportsbook selection — are stored
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so a payout can be checked later. We keep these records only as long as a payment dispute, an audit or a legal duty requires. After that they are deleted or reduced to figures that no longer point at you. Cookies on the site are split
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into two jobs: keeping you signed in and remembering your language and wallet preference, and measuring which lobby pages get used. You can refuse the second set in your browser without losing access to your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions About Your Data

These are the privacy questions our desk fields most often, answered the way we would answer them in chat. Yours may not be here. If it is not, send it through live chat and we will answer it against your own account rather than in general terms — the reply you get is specific to the mobile number you registered with, not a copy-paste paragraph sent to everyone.

Your mobile number, your name, the wallet you fund from — bKash, Nagad, Rocket or Upay — and the reference each payment generates. Gameplay records follow once you start playing rounds.

Yes. Ask through live chat or email and we send back what we hold on your account. Corrections to a name or wallet number are made once you confirm the change from the same registered mobile.

Only where a payment has to be checked — with the wallet provider or a bank handling the transfer — or where the law in your region requires it. We do not sell account records.

Open account settings while signed in and switch marketing off, or tell the chat agent and we flag the number. Payment and account messages still reach you because those carry account facts.

Balance and open bets are settled first. After that we delete what no longer has a purpose and keep only records a payment dispute, an audit or local law still requires us to hold.

Use live chat or email and mark it as a privacy complaint so it goes to the desk that handles records. We reply on the same channel and explain what we changed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCasino Live Trivia InfoPtk1971 Glossary

How We Handle Your Account Data

Data, Cookies and Account Security

Talk to Our Privacy Desk

Questions About Your Data

01 What data does ptk1971 keep when I open an account?

02 Can I see or change the details you hold about me?

03 Do you share my bKash or Nagad details with anyone?

04 How do I stop marketing messages on my phone?

05 What happens to my data if I close my account?

06 Where do I send a privacy complaint?

Privacy Policy

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